Tribe Fits ("we", "us", or "our") operates this online store and website, including the related content, features, products and services available through our website (the "Services").
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.
We use Shopify to power our online store and to help us provide our Services. Shopify and other service providers may process your personal information on our behalf or for their own purposes as described in their respective privacy policies.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following types of personal information:
-
Contact information, such as your name, email address, telephone number, billing address and shipping address.
-
Payment and financial information, such as payment method, transaction details and payment confirmation. Payment card information may be processed directly by our payment providers.
-
Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous orders.
-
Account information, if you create an account, such as your username, password and account preferences.
-
Communications, including information you provide when you contact us about an order, product, return or other enquiry.
-
Device and technical information, such as your IP address, browser type, device type, operating system and network information.
-
Usage information, including information about how you interact with and navigate our website.
-
Marketing information, including your preferences regarding communications and your interactions with our marketing emails or advertisements.
How We Collect Your Personal Information
We may collect personal information from:
-
You directly, when you place an order, create an account, contact us, subscribe to marketing communications or otherwise use our Services.
-
Automatically, when you browse or interact with our website, including through cookies and similar technologies.
-
Our service providers, such as Shopify, payment providers, delivery companies, analytics providers and other businesses that help us operate our store.
-
Other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Our Services
We use your information to:
-
Process and fulfil your orders.
-
Process payments.
-
Arrange delivery of your purchases.
-
Process returns, refunds and exchanges.
-
Provide customer support.
-
Manage customer accounts.
-
Communicate with you about your orders or enquiries.
-
Maintain and improve our website and Services.
-
Provide a personalised shopping experience where appropriate.
Marketing and Advertising
Where permitted by law and, where required, with your consent, we may use your information to send promotional communications, including emails, and to provide personalised advertising.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@tribefits.com.
Security and Fraud Prevention
We may use personal information to help protect our customers, our business and our Services, including to detect and prevent fraud, abuse, unauthorised activity and other security risks.
Legal and Regulatory Requirements
We may process and disclose personal information where necessary to comply with applicable laws, regulations, legal proceedings or lawful requests from public authorities, or to establish, exercise or defend our legal rights.
How We Share Your Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our Services.
These may include:
-
Shopify, which provides the technology and infrastructure used to operate our online store.
-
Payment providers, to securely process payments and transactions.
-
Shipping and delivery providers, to fulfil and deliver your orders.
-
Technology and service providers, including providers of hosting, analytics, customer support, email and other business services.
-
Marketing and advertising partners, where permitted by applicable law.
-
Professional advisers, such as accountants, legal advisers or other professional service providers where necessary.
-
Government authorities or law enforcement, where required or permitted by law.
-
Other parties in connection with a business transaction, such as a merger, acquisition, restructuring or sale of part or all of our business.
We do not sell your personal information for money.
Shopify
Our online store is powered by Shopify.
Shopify may collect and process personal information relating to your use of our Services in order to provide its platform and related services. Information submitted through our store may be processed by Shopify and its service providers, including in countries outside the country where you live.
Shopify's processing of personal information is also governed by its own privacy policies.
For more information, you can review the Shopify Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services and, where permitted, support analytics and advertising.
Some cookies are essential for the website to function, while others may be used for analytics, personalisation or marketing.
Depending on your location and applicable law, you may be able to manage or reject certain cookies through your browser or our cookie settings.
Third-Party Websites and Links
Our website may contain links to websites, applications or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Children's Privacy
Our Services are not intended for children who are below the applicable age of consent in their jurisdiction.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at info@tribefits.com so that we can review the situation and take appropriate action where required.
Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, fulfil transactions, comply with legal and accounting obligations, resolve disputes and enforce our agreements.
The length of time information is retained will depend on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information, including:
-
Access: the right to request access to personal information we hold about you.
-
Correction: the right to request correction of inaccurate or incomplete information.
-
Deletion: the right to request deletion of your personal information in certain circumstances.
-
Restriction: the right to request that we restrict the processing of your personal information in certain circumstances.
-
Objection: the right to object to certain types of processing, including certain direct marketing.
-
Data portability: the right to request a copy of certain personal information in a structured, commonly used format.
-
Withdrawal of consent: where we rely on your consent to process your information, you may withdraw that consent at any time.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us at:
info@tribefits.com
We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.
European Economic Area and UK
If you are located in the European Economic Area (EEA) or the United Kingdom, additional data protection rights may apply to you under applicable privacy laws, including the GDPR.
Where applicable, we will process your personal information on an appropriate legal basis, which may include:
-
Performing a contract with you.
-
Complying with a legal obligation.
-
Our legitimate business interests, where those interests do not override your rights.
-
Your consent, where required.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.
For customers in Ireland, the relevant supervisory authority is the Data Protection Commission (DPC).
International Transfers
Some of our service providers may process personal information outside the EEA or UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.
When we make changes, we will update the "Last updated" date at the top of this policy and, where required, provide additional notice.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:
Tribe Fits
Email: info@tribefits.com
For the purposes of applicable data protection laws, Tribe Fits is responsible for the processing of personal information described in this Privacy Policy.
