Frequently Asked Questions

Our Boarding Pass hoodies carry your tribe's own details on the back: your tribe name, travel date, flight number and a name for each member. Other designs, like our Bride Squad and Stag Squad range, let you add a role or name where shown on the product page.

Yes. On personalised products, a live preview shows your text on the garment as you type, so you can check spelling and layout before adding to your cart.

Simply increase the quantity using the quantity selector on the product page. For each extra piece, a new line appears with its own personalisation fields, so every member can have their own name, size and colour, all in one order.

Please contact us as soon as possible at info@tribefits.com with your order number. Because every piece is made to order, we can't guarantee changes once your order has entered production, but we'll always do our best to help.

We print exactly what you enter, so please check names, dates and flight numbers carefully before ordering. Personalised items can't be returned if the details were entered incorrectly.

Yes. Get 10% off when you order 5 or more items and 15% off when you order 10 or more. You can mix any designs, sizes and colours across the store.

No. The group discount is applied automatically at checkout once your cart reaches 5 or 10 items. The best available discount is always applied for you.

No. You can order a single piece, though our designs are made to be worn together, and the more you order, the more you save.

Every product page has a Size guide with measurements for that item. Our hoodies, tees, tanks, crop tops and kids tees each have their own fit, so please check the guide on the product you're ordering. Caps are one size with an adjustable strap.

Yes. Our destination kids tees are available for ages 3 to 13, so the whole family can match.

Most orders arrive within 7 to 14 days worldwide from the day you order, including production. Every piece is made to order, so if you need your order for a specific trip date, we recommend ordering well in advance. Delivery times are estimates and can vary with your destination, customs and busy periods.

Yes, we ship to the countries available at checkout. If a product can't be shipped to your destination, you'll see this during checkout.

Shipping is calculated based on your items, destination and chosen delivery method, and the total is always shown at checkout before you pay.

Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges set by the destination country. Where applicable, these are the customer's responsibility unless stated otherwise at checkout.

Not always. Because items are made to order, products may be produced and shipped separately, so you might receive more than one package at different times.

Once your order ships, you'll receive an email with tracking information where available. Tracking can take a little time to activate. If it hasn't updated for several days, contact us.

Non-personalised items can be returned within 30 days of receiving them, unworn and unused, with tags attached and in their original packaging. If your order ships to a country in the EU, you also have a 14-day right to cancel under EU consumer law. Please contact us before sending anything back, and we'll send you return instructions. See our full Returns & Refunds policy.

Personalised and customised items are made especially for you, so they can't be returned or exchanged unless they arrive faulty, damaged or different from what you ordered. This doesn't affect your statutory rights.

Please contact us as soon as possible at info@tribefits.com with your order number and, if you can, photos of the item and packaging. We'll review it and put it right.

Once your return is received and approved, your refund is processed to your original payment method within 10 business days. Your bank may need a few extra days to show it.

Yes. For teams, companies, events or groups with their own design, use our Custom & Team Orders form. Choose your products, tell us what you need, and we'll reply within 48 hours with free mockups and a quote. No minimum order.