At Tribe Fits, we want your order to reach you safely and as quickly as possible. Please find below information about how we process and deliver your orders.
Order Processing
Most of our products are made to order. This means that your order may require a production period before it is dispatched.
Please allow additional time for your order to be prepared before shipping.
Production times may vary depending on the product, destination, order volume and time of year. Where available, estimated processing or production times will be displayed during the ordering process.
Personalised and customised products may require additional processing time to allow us to prepare your order according to your chosen personalisation. We recommend allowing a little extra time for these orders.
If your order contains multiple products, your items may be shipped separately and may arrive at different times.
Shipping & Delivery
Available shipping options, estimated delivery times and shipping costs will be displayed at checkout based on your delivery address and the products in your order.
Please note that delivery estimates generally begin after your order has completed the production and processing stage.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to:
Shipping Destinations
We currently ship to the countries and destinations available at checkout.
Shipping availability may vary depending on the product and destination.
If we are unable to ship a particular product to your chosen destination, this will be indicated during checkout.
Shipping Costs
Shipping costs are calculated based on the products in your order, your delivery destination and the shipping method selected.
The total shipping cost will be displayed at checkout before you complete your purchase.
International Orders & Customs
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs charges and processing times are determined by the destination country's authorities and are outside our control.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information where tracking is available.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several days, please contact us at:
info@tribefits.com
and we will be happy to assist you.
Incorrect Delivery Information
Please ensure that your shipping address and contact details are accurate before completing your order.
If you provide an incorrect or incomplete address and your order is returned, additional shipping costs may apply if the order needs to be sent again.
If you notice an error in your delivery information shortly after placing your order, please contact us as soon as possible at info@tribefits.com.
We will do our best to help, although we cannot guarantee that changes can be made once an order has entered production or shipping.
Lost, Damaged or Delayed Orders
If your order appears to be lost, significantly delayed or arrives damaged, please contact us at info@tribefits.com.
If an item arrives damaged, please contact us as soon as possible and, where possible, provide photographs of the packaging and the affected product. This will help us investigate the issue and determine the appropriate solution.
We will handle delivery issues in accordance with applicable consumer protection laws and your statutory rights.
Separate Shipments
If your order contains multiple products, your items may be produced or dispatched separately.
As a result, you may receive more than one package and your items may arrive at different times.
You will not necessarily receive your entire order in a single shipment.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery arrangements or legal requirements.
Any updates will be published on this page with a revised "Last updated" date.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Tribe Fits
Email: info@tribefits.com
