We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.
How to Request a Return
To request a return, please contact us at info@tribefits.com with your order number and details of the item you wish to return.
Please do not send any items back before contacting us and receiving confirmation from our team. Once your return request has been reviewed and accepted, we will provide you with the relevant return instructions.
Items returned without first contacting us may not be accepted.
You can contact us at any time at info@tribefits.com if you have any questions about your return.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item. We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items are not eligible for return, including personalised or customised products and gift cards.
Sale items may also be excluded from our return policy.
If you are unsure whether your item is eligible for return, please contact us at info@tribefits.com before sending anything back.
Exchanges
If you would like to exchange an item for a different size, colour or product, please contact us at info@tribefits.com.
Depending on availability, we may ask you to return your original item and place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be in the same condition in which you received them — unworn or unused, with tags attached, and in their original packaging. You’ll also need to provide your receipt or proof of purchase.
To exercise this right, please contact us at info@tribefits.com before returning your item. We will then provide you with the appropriate return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.
If you have not received your refund within 15 business days after we have confirmed that it has been approved, please contact us at info@tribefits.com.
